Advantages of booking with us

Best Price Guaranteed

We guarantee you the best price on the market, and if you can find a better price, we will equal it.

No Advance Payments

In contrast to many websites, the payment for your stay is carried out 100% at the hotel counter, meaning you will not have to pay anything before your arrival. (Except for the periods indicated)

Cancellation until 72h beforehand.

You can cancel your booking until 24h before your arrival, unless your booking involves a different specific cancellation policy.

Exclusive special offers

By booking with us directly you will enjoy special discounts and exclusive packages at the best price.

Direct advice

We resolve your doubts and requests from the hotel directly.

What’s more, depending on the hotel you book, you will be able to enjoy many more advantages in the form of services such as Exclusive rooms for website reservations, transfers to the Beach or Ski Slopes, discounts on Car and Motorbike rental, etc...

Or call us at

902 205 902

Book with us

has a lot of advantages

Or call us at

902 205 902

Privacy Policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (General Data Protection Regulation) and other applicable regulations, "HOTELES Y GESTION HOSPITALITY GROUP, S.L" (HOTELES HG) informs users of the website www.hghoteles.com of its personal data protection policy so that they may expressly, freely and voluntarily decide to provide HG HOTELES with the personal data requested of them as part of the request for information or the various products offered within the scope of the provision of public relations services.

Unless otherwise expressly stated, in the event that you request information or the provision of any service through the form contained in the website www.hghoteles.com, you must complete the form with information that is truthful, accurate, complete and updated. Failure to do so may, depending on the circumstances, result in HG HOTELES not responding to the request made or refusing the specific service requested. All the data provided by the user/data subject will be processed based on the detailed characteristics below.

Information regarding the processing of personal data

Identification of the data controller: HOTELES Y GESTION HOSPITALITY GROUP, S.L, with address at Avenida Amsterdam nº 3 – Edificio La Palma, 38650 Los Cristianos-Tenerife (España), and tax identification number: B38586004, registered in the Mercantile Register of Tenerife in volume 2007, page 106, sheet 23386. Contact email datos@grupohg.com .

Purpose of the processing:

All the data provided will be processed for the following purposes:

- To respond to requests made by the data subject.

- To maintain any relationship established.

- Management, administration, information, provision and improvement of services that may be contracted.

- Commercial communications related to our products and services.

The personal data provided will be retained for the duration of the commercial relationship, and provided that the data subject does not request its erasure, or until such time as it is no longer necessary for processing purposes. The data will not be deleted when there is a legal provision that requires its preservation, in which case the data will be blocked, remaining only available to the Public Administrations, Judges and Courts, for the attention of possible responsibilities arising from the processing, during the statutory limitation thereof.

At present, no automated decisions are made, including the creation of profiles based on your personal data. In the event that these automated decisions were to be made in the future, prior consent will be obtained.

Legal basis for processing

Any treatment performed on your personal data will have been subject to your prior and express consent. You will be informed in advance of all those points required by the Law so that you can provide informed consent.

You may revoke this consent at any time as detailed below in this document.

Recipients, data disclosures and transfers:

Your data will not be disclosed unless strictly necessary for the fulfilment of the aforementioned purposes or pursuant to legal obligation.

Likewise, your data will not be transferred to countries outside the European Union unless such a transfer is essential for the fulfilment of the purposes hereof and you have provided your prior and express consent.

Rights of data subjects:

You can exercise the rights listed below at any time, in writing to HOTELES Y GESTION HOSPITALITY GROUP, S.L, with address at Avenida Amsterdam nº 3 – Edificio La Palma, 38650 Los Cristianos-Tenerife (España) or by email to datos@grupohg.com. The request must contain name, surnames and the documentation proving the identity of the data subject or his legal representative, as well as a document proving the representation, the reason for the request, address for notification purposes and, where appropriate, documents accrediting the request made. If the request does not meet the specified requirements, correction thereof will be required.

Rights of data subjects are: access, rectification, limitation, portability, opposition and erasure; and definition of such rights, in accordance with the General Data Protection Regulation, is:

Right of access (article 15 of the General Data Protection Regulation):

-> Formulario derecho de acceso.pdf

1. The data subject has the right to obtain confirmation from the controller as to whether or not personal data concerning him are being processed and, where that is the case, access to the personal data and the following information:

a) the purposes of the processing
b) the categories of the personal data concerned
c) the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third-party countries or international organisations
d) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period
e) the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing
f) the right to lodge a complaint with a supervisory authority
g) where the personal data are not collected from the data subject, any available information as to their source
h) the existence of automated decision-making, including profiling, referred to in article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

2.- Where personal data are transferred to a third-party country or to an international organisation, the data subject has the right to be informed of the appropriate safeguards pursuant to article 46 relating to the transfer.

3.- The controller will provide a copy of the personal data undergoing processing. For any further copies requested by the data subject, the controller may charge a reasonable fee based on administrative costs. Where the data subject makes the request by electronic means, and unless otherwise requested by the data subject, the information will be provided in a commonly used electronic form.

Right to rectification (article 16 of the General Data Protection Regulation):

-> Formulario derecho de rectificación.pdf

The data subject has the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him. Taking into account the purposes of the processing, the data subject has the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to erasure - right to be forgotten (article 17 of the General Data Protection Regulation):

-> Formulario derecho de supresión.pdf

1.- The data subject has the right to obtain from the controller the erasure of personal data concerning him without undue delay and the controller will have the obligation to erase personal data without undue delay where one of the following grounds applies:

a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed
b) the data subject withdraws consent on which the processing is based in accordance with point (a) of article 6(1), or point (a) of article 9(2), and where there is no other legal ground for the processing
c) the data subject objects to the processing pursuant to article 21(1) and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to article 21(2)
d) the personal data have been unlawfully processed
e) the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject
f) the personal data have been collected in relation to the offer of information society services referred to in article 8(1)

2.- Where the controller has made the personal data public and is obliged pursuant to paragraph 1 to erase the personal data, the controller, taking account of available technology and the cost of implementation, will take reasonable steps, including technical measures, to inform the third parties that are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

3.- This right will be limited by other rights such as the right to freedom of expression and information, the fulfilment of any legal obligation, or when there are reasons of public interest.

Right to restriction of processing (article 18 of the General Data Protection Regulation):

-> Formulario derecho de limitación del tratamiento.pdf

1.- The data subject has the right to obtain from the controller restriction of processing where one of the following applies:

a) the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data
b) the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead
c) the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims
d) the data subject has objected to processing pursuant to article 21(1) pending the verification whether the legitimate grounds of the controller override those of the data subject

2.- Where the controller has made the personal data public and is obliged pursuant to paragraph 1 to erase the personal data, the controller, taking account of available technology and the cost of implementation, will take reasonable steps, including technical measures, to inform the third parties that are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

3.- This right will be limited by other rights such as the right to freedom of expression and information, the fulfilment of any legal obligation, or when there are reasons of public interest.

Right to object (article 21 of the General Data Protection Regulation):

-> Formulario derecho de oposición.pdf

1.- The data subject has the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him that is based on point (e) or (f) of article 6(1), including profiling based on those provisions.  The controller will no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing that override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

2.- Where personal data are processed for direct marketing purposes, the data subject has the right to object at any time to processing of personal data concerning him for such marketing, which includes profiling to the extent that it is related to such direct marketing.

3.- Where the data subject objects to processing for direct marketing purposes, the personal data will no longer be processed for such purposes.

4.- Where personal data are processed for scientific or historical research purposes or statistical purposes pursuant to article 89(1), the data subject, on grounds relating to his or her particular situation, has the right to object to processing of personal data concerning him, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

Right to data portability (article 20 of the General Data Regulations):

-> Formulario derecho de portabilidad de datos.pdf

1.- The data subject has the right to receive the personal data concerning him, which he has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where:

a) the processing is based on consent pursuant to point (a) of article 6(1) or point (a) of article 9(2) or on a contract pursuant to point (b) of article 6(1); and
b) the processing is carried out by automated means.

2.- In exercising his or her right to data portability pursuant to paragraph 1, the data subject has the right to have the personal data transmitted directly from one controller to another, where technically feasible.

3.- The exercise of the right referred to in paragraph 1 of this article will be without prejudice to article 17. That right will not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Notification obligation regarding rectification or erasure of personal data or restriction of processing.The controller will communicate any rectification or erasure of personal data or restriction of processing carried out in accordance with article 16, article 17(1) and article 18 to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort. The controller will inform the data subject about those recipients if the data subject requests it.

Revocation of consent:The data subject, who at the time had consented to the processing of their personal data, may also withdraw it with the same degree of ease. The withdrawal of consent will not lead to the illegality of any prior processing.

The data subject has the right to lodge a complaint with the competent Supervisory Authority.

When the personal data will have been processed at a later date for different purposes, the data controller will inform the data subject of such fact.

Security measures:The Data Controller will adopt the necessary technical and organisational measures to ensure the security of the data and prevent their alteration, loss, unauthorised processing or access, in view of the state of the art, the nature of the data stored and the risks to which they are exposed by virtue of human action or the physical or natural environment.

The HG HOTELES Website contains or may contain links to other websites that may be of interest to the data subject. HG HOTELES assumes no responsibility for these links, without any guarantee being able to be given as to their compliance with appropriate privacy policies, such that any access by the data subject of the content of the aforementioned websites will be under the terms of use set forth therein and under the data subject's responsibility.

For any queries, questions or recommendations about our Privacy Policy, please contact us by email at the following address: datos@grupohg.com.

HG Hoteles
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