Advantages of booking with us

Best Price Guaranteed

We guarantee you the best price on the market, and if you can find a better price, we will equal it.

No Advance Payments

In contrast to many websites, the payment for your stay is carried out 100% at the hotel counter, meaning you will not have to pay anything before your arrival. (Except for the periods indicated)

Cancellation until 72h beforehand.

You can cancel your booking until 24h before your arrival, unless your booking involves a different specific cancellation policy.

Exclusive special offers

By booking with us directly you will enjoy special discounts and exclusive packages at the best price.

Direct advice

We resolve your doubts and requests from the hotel directly.

What’s more, depending on the hotel you book, you will be able to enjoy many more advantages in the form of services such as Exclusive rooms for website reservations, transfers to the Beach or Ski Slopes, discounts on Car and Motorbike rental, etc...

Or call us at

902 205 902

Book with us

has a lot of advantages

Or call us at

902 205 902

Legal Noticel

Identification data

In compliance with the duty of information contained in article 10 of Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI), the following data is reflected hereinafter:

The holder of this website is HOTELES Y GESTION HOSPITALITY GROUP, S.L (hereinafter, HG HOTELES), with address at Avenida Amsterdam nº 3 – Edificio La Palma, 38650 Los Cristianos-Tenerife (España), and tax identification number: B38586004, registered in the Mercantile Register of Tenerife in volume 2007, page 106, sheet 23386. Contact email datos@grupohg.com.

Contact us by email datos@grupohg.com or phone + 34 902 205 902.

The information contained at www.hghoteles.com constitutes an information society service for the various products and services offered by HG HOTELES within the hotel and catering sector.

Acceptance of the conditions of use

Access to the website located at www.hghoteles.com requires acceptance of this website's current terms of use.

Intellectual Property

The source code, graphic designs, images, photographs, animations, software, texts, as well as the information and the content appearing on www.hghoteles.com are protected by Spanish legislation on intellectual and industrial property rights, such rights being held by HG HOTELES, consequently the total or partial reproduction of this website, its computer processing, public communication, distribution, broadcast, modification, transformation or decompilation is prohibited, without the prior written consent of its owner, HG HOTELES, in accordance with articles 8 and 32(2) of the Spanish Intellectual Property Act (Ley de Propiedad Intelectual).

The user may only and exclusively use the material that appears on this Web for personal and private use, its use being prohibited for commercial purposes or to engage in unlawful activities. HG HOTELES expressly reserves all intellectual property rights.

HG HOTELES will ensure compliance with the above terms and proper use of the contents presented in its portal, exercising all civil and criminal actions within its power it in the case of breach or non-compliance of these rights by the user.

Personal Data Protection

Access to the website or its use does not imply a collection of the user's personal data by HG HOTELES. However, the user is hereby informed that, in the event that HG HOTELES requests personal data, the user will be duly informed in accordance with the General Data Protection Regulations and other regulations that may be applicable in relation to data protection.

The Personal Data collected by HG HOTELES in the various forms will be processed with the purpose of responding to the request made by the data subject, as well as for the maintenance of the relationship that may be established and the management, administration, information, provision and improvement of the services that may be contracted.

For more detailed information regarding Data Protection, please refer to our "Privacy Policy".

HG HOTELES has implemented the necessary technical and organisational measures to ensure the security of the data and prevent their alteration, loss, unauthorised processing or access, in view of the state of the art, the nature of the data stored and the risks to which they are exposed by virtue of human action or the physical or natural environment.

Limitation of Liability

HG HOTELES is not responsible for any possible harm or loss that may occur as a result of the use of the website contents, the user who access such content being solely liable in this regard.

Likewise, HG HOTELES is not responsible for any loss that may arise from the use of an outdated or defection version of the web browser, connection interruptions occurring during the transmission of data, computer viruses, breakdowns or disconnections in the functioning of the telematic system, blockages caused by failures or overloads of telephone lines, as well as of harm or loss caused by third parties through unauthorised interference.

The HG HOTELES website contains links to other websites that may be of interest to users. HG HOTELES assumes no responsibility for these links, without any guarantee being able to be given as to their compliance with appropriate privacy policies, such that any access by the data subject of the content of the aforementioned websites will be under the terms of use set forth therein and under the data subject's responsibility.

HG HOTELES is not responsible for the breach of any applicable rule that may be incurred by the user in accessing www.hghoteles.com and/or in by the use of the information contained therein.

HG HOTELES reserves the right to suspend or deny, at its discretion, at any time and without the need for prior notice, the access of any user to restricted access content, when any of the described circumstances apply.

Links/p>

All links, hypertext, framing or any other type of virtual connection through telecommunication networks from any website to our website, must be requested and authorised in advance and in writing by HG HOTELES, and otherwise the links that are made to this website should be done from your home page.

The links made to third-party websites are for guidance only, and their purpose is to make available to the user other sources of information that may be of interest to them.

HG HOTELES reserves the right to suspend or deny, at its discretion, at any time and without the need for prior notice, the access of any user to restricted access content, when any of the described circumstances apply.

Liability

Ultimately, the user is solely responsible for the use made of the services, content, links and hypertexts included in the website www.hghoteles.com .

Reservation of Rights/p>

HG HOTELES reserves the right at any time, without prior notice, to make modifications and updates to the information contained on its website or in its configuration and presentation. Likewise, it reserves the right to temporarily suspend, and without prior notice, access to the website for reasons of any need that may arise and to carry out maintenance, repair or improvement works.

HG HOTELES reserves the right to include or withdraw from all or part of the website, any information at its sole discretion.

Applicable Law and Jurisdictio

For all those issues that may arise for the purpose of interpretation, execution or eventual breach of these terms of use, users, waiving their own jurisdiction, and irrespective of the place where any dispute arises, will be expressly submitted to the competence and jurisdiction of the courts and tribunals of Barcelona.

These terms and conditions will be governed, in any case, by Spanish law.

Cookie Policy

A cookie is a file that is downloaded to the user's computer/smartphone/tablet when accessing certain web pages to store and retrieve browsing information that is carried out from the computer, but does not provide us with information about the user's name, nor about any other data of a personal nature, consisting solely for the purposes of operation, security and statistics. The cookies we use cannot read data from your computer or read data from other cookies. You can set your browser to alert you on screen that you will receive a cookie. If the user decides not to accept cookies, this will not prevent him from accessing the information available at www.hghoteles.com

HG HOTELES uses its own cookies to manage the different services offered to the user, and depending on its purpose we can distinguish between:

Session cookies: They are a type of cookie designed to collect and store data when the user logs in to the private area of www.hghoteles.com . This cookie expires at the end of the session, erasing from your computer.

Persistent cookies: They are a type of cookie in which the data is stored in the terminal and can be accessed and processed during a period defined by the person responsible for the cookie, which can range from a few minutes to several years.

Technical cookies: These cookies are those that allow the user to navigate through a website, platform or application and the use of different options or services that exist therein, for example, to control traffic and data communication, identify the session, access restricted areas, remember the elements that make up an order, perform an order purchase process, make the request for registration or participation in an event, use security elements during browsing, store contents for the dissemination of videos or sound or share content through social networks.

Customisation cookies: They are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which the user accesses the service, the regional configuration from where the user accesses the service, etc..

Analysis cookies: They are those that allow the person responsible for them to monitor and analyse the conduction of the users of the websites to which they are linked. The information collected through this type of cookies is used in the measurement of the activity of the websites, application or platform and to create browsing profiles of the users of the sites, applications and platforms, in order to introduce improvements based on the analysis of the data of use made by the users of the service.

In accordance with the article 29 Working Group, in its Opinion 4/2012, it has interpreted that among the excepted cookies of compliance with the obligations established in article 22.2 of the LSSI, are those used to allow only communication between the user's equipment and the network, and those used strictly to provide a service expressly requested by the user, being those used for the following purposes:

- "User input" cookies
- User authentication or identification cookies (session only)
- User security cookies (For example to detect erroneous and repeated attempts to connect to a website)
- Multimedia player session cookies
- Session cookies for load balancing
- Customisation cookies for the user interface
- Plug-in cookies for social media content exchange:

Session cookies and user input cookies are typically used to track the user's actions when completing forms online that spread over several pages, or for a shopping basket to track the items that the user has selected at the push of a button.

If you deactivate the acceptance of cookies strictly necessary for the provision of certain services expressly requested by the user, you can not consult and/or correctly receive the contents and services of www.hghoteles.com .

HG HOTELES also uses the analytical cookies of the Google Analytics service for the analysis of our website. These cookies are used to collect information about the use of our website by visitors, using the information to facilitate and improve navigation. Disabling these cookies will not affect the functionality of www.hghoteles.com.

Google Analytics is Google's analytics tool that helps websites and application owners understand how their visitors interact with them. You can use a set of cookies to collect information and report usage statistics on websites without personally identifying Google visitors. More information about Google Analytics cookies and information about privacy at https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

Some parts of the Web can connect with various social networks such as Facebook, Twitter, Google+, Linkedin, etc., therefore the user should consult the cookies policy offer in each case before using their services.

You can allow, block or delete the cookies installed on your computer by configuring your browser's options. Below are links for the main browsers where they explain how:

- Internet explorer. http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies
- Google Chrome. https://support.google.com/chrome/answer/95647?hl=es
- Google Chrome para Android. https://support.google.com/chrome/answer/2392971?hl=es
- Mozilla firefox. https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
- Safari. http://support.apple.com/kb/ph5042
- Safari para IOS (iPhone - iPad). http://support.apple.com/kb/ht1677?viewlocale=es_es&locale=es_es

Since all of these browsers are subject to updates and ongoing changes, we cannot guarantee that the instructions above will be completely appropriate for the version of the browser you are using. It is also possible that you use another browser not included in these links, so you should consult your browser's help page to configure the use of cookies.

If at any time you wish to withdraw your consent related to this Cookie Policy, you must delete the cookies stored through the adjustment and settings of your Internet browser.

This Cookie Policy serves to inform you in a clear and precise manner about the cookies that are used at www.hghoteles.com. In case you would like further information about the use of cookies you can request it by email at datos@grupohg.com

HG Hoteles
All rights reserved